Frequently Asked Questions

FileDroppy is a simple, secure file sharing service that lets you upload files and share them via a unique download link. No software installation required — it works directly in your browser.

No. You can send files without registering. However, creating a free account gives you access to your transfer history, download tracking, and the ability to manage your shared files from a dashboard.

Yes! FileDroppy offers a generous free plan that lets you send files up to 500 MB per file, 2 GB per transfer, with up to 20 files per transfer. Links stay active for 7 days. For larger transfers, our Pro plan offers up to 5 GB per file and 20 GB per transfer.

FileDroppy supports all file formats. You can send documents (PDF, DOCX, XLSX), images (JPG, PNG, RAW), videos (MP4, MOV, AVI), audio (MP3, WAV, FLAC), archives (ZIP, RAR), and any other file type.

You can select multiple files from a folder and upload them in a single transfer. Recipients can download all files at once or individually.

Free users can upload files up to 500 MB each, with a maximum of 2 GB per transfer. Pro users can upload files up to 5 GB each, with a maximum of 20 GB per transfer.

Free users can send up to 20 files per transfer. Pro users can send up to 100 files per transfer.

Free transfers expire after 7 days. Pro transfers expire after 30 days. After expiration, files are automatically and permanently deleted from our servers.

No. FileDroppy is designed for temporary file sharing, not long-term storage. Files are automatically deleted upon expiration. Always keep your own backups of important files.

Yes. All data is transmitted over HTTPS/TLS encryption. Passwords are hashed with bcrypt. All forms are protected against CSRF attacks. We also scan every uploaded file for malware and viruses.

Yes. You can add a password to any transfer. Recipients will need to enter the password before they can view or download the files.

Yes. Every file uploaded to FileDroppy is automatically scanned for malware and viruses. If a threat is detected, the file is flagged to protect recipients.

Only people who have the unique download link can access your files. If you add password protection, they also need the password. FileDroppy staff do not access your files unless required by law.

Your files are stored securely on our servers with appropriate access controls. Transfer metadata is stored in our database with encryption in transit.

The Pro plan includes 5 GB per file, 20 GB per transfer, up to 100 files per transfer, 30-day link expiry, password protection, virus scanning, and priority support. It costs $9/month or $7/month billed annually.

Yes. You can cancel anytime from your Account Settings. Your Pro features remain active until the end of your current billing period.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

We do not offer refunds for partial billing periods. You can cancel at any time and continue using Pro features until the end of your billing cycle.

FileDroppy works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version for the best experience.

Upload speed depends on your internet connection. FileDroppy uses chunked uploads for reliable large file transfers. Try using a wired connection instead of Wi-Fi, or upload during off-peak hours for better speeds.

When a link expires, all associated files are permanently deleted from our servers. The link will show an expiration message. You would need to create a new transfer to share the files again.

No. FileDroppy works entirely in your web browser. No desktop app, browser extension, or plugin is needed.